FAQ

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Q: Do you engage in retail sales?
A: No. We exclusively supply high-quality products at competitive prices to distributors.

Q: How can I place an order?
A: Multiple ordering channels are available:

  • Online: Access our 24/7 ordering platform (Click shopping cart icon during product browsing).
  • Email: Submit product requirements and contact details to info@hlmqd.com for prompt consultation.
  • Phone: Call our order hotline +86-17853296888 for live support (24/7 international sales team).
    Inquiry response guaranteed within 4 hours.

For non-order inquiries:
Call +86-532-85922216 (Mon-Fri), or email info@hlmqd.com. We prioritize all communication.

Q: Can I expect premium quality?
A: Absolutely. All operations comply with ISO certifications, ensuring optimal product/service quality for long-term value. Additional certifications include CE GS SUV. Our rigging hardware undergoes stringent quality control, fully meeting US, DIN, JIS, BS, and AS standards.

Samples:

  • Complimentary samples (express shipping borne by buyer).

Payment:

  • T/T (USD/EUR)

Production Lead Time:

  • 35 working days post-deposit receipt (made-to-order basis).

Q: What are your shipping methods?
A:

  • Primary: Sea freight
  • Express orders: Air freight / DHL/UPS/FedEx/TNT (subject to agreement).

Q: Delivery timelines?
A: Destination-dependent:

  • China → Europe: ≈25 days
  • China → West Americas: 20 days
    MOQ Policy: No minimum order requirements. Free samples available—contact us for details.

Q: About HLM INDUSTRY
A: We are an integrated team spanning:
Factories, Sales, QA Inspections, Product Control, Procurement & Service Operations.

Q: Company location?
A: Qingdao, China (Shandong Province).
20+ years specializing in rigging hardware manufacturing.

Q: Product range?
A: Complete solutions for:
Rigging | Marine Systems | Lifting/Mooring Equipment | Slings (Chain/Webbing/Round) | Mining/Fishing Solutions | Transport Safety Products
Including:

  • Load Securing/Control Hardware
  • Anchor Shackles | Vessel Fittings
  • Wire Rope & Chain Products
  • Lifting Components | Ratchet Straps & Hooks

Q: Quality Assurance?
A: Operate under ISO/CE-certified protocols:
Management Accountability | Material Control | Contract Verification | Inspection & Testing | Statistical Process Control | Packaging Validation | Quality/Document Records

Q: Service principles?
A: SPEED • SPECIALIZATION • PRECISION
Design/Document Control | Client-Supplied Product Management | Product Traceability | Process Control | Non-Conforming Product Resolution | Corrective/Preventive Actions | Logistics & Storage Protocols

Q: How to order specific products?
A:

  • Submit detailed product specifications/item codes.
  • Specify: Quantity | Dimensions | Packaging requirements (default: sea freight packaging).
  • Recommendation: Attach reference images to eliminate ambiguities.